|
At Knitter’s Kove, our goal is to provide you with the best customer
service possible, including help with knitting/crocheting projects.
We have such a fine and knowledgeable staff that
we are able to offer you
quick and reasonable
assistance with
projects you purchased from our store without calling to make an
appointment.
We just ask for a little patience if the store is busy and we
can’t help you right away. We will make every effort to help you as
soon as we can.
If you need more then 15 minutes of assistance or require a
specific teacher’s help, we ask that you call to set up an
appointment. Our assistance policy does not include start-to-finish
technique instruction requiring more then 15 minutes. This type of
assistance is covered in our classes, or you may opt for a
one-on-one private lesson; in which case, an appointment is needed.
Private lessons are $15.00 per hour.
If you have a project
with which you need help but purchased the yarn elsewhere, we will
not turn you away. Our hourly rate will apply, and we ask that you
keep us in mind for your future knitting/crocheting needs.
In
the past, we have been extremely liberal in our return Return
Policy. However, recently, yarn has been returned to our store that
wasn’t ours. Unfortunately, this has caused us to make a few changes
to our return policy.
Effective immediately, a full cash/credit refund will be issued
if unused yarn is returned in its original condition within 60 days
with a receipt.
Exceptions are as follows:
· No
refunds/credits will be issued without a receipt.
· After
60 days,
and with a receipt,
a store credit will be issued for unused yarn.
· Yarn
that smells of cigarette smoke is not returnable with or without a
receipt—no exceptions.
Special Orders
As
a service to you, if we are out of a specific yarn or color, we will
gladly place a special order for you. A 50%, non-refundable deposit
on all special orders is needed to complete the order.
We understand that projects change, someone changes his/her
mind, or unexpected color changes in dye lots occur; however, when
placing a special order, please be sure that you really want the
item as
special orders are not returnable and deposits are non-refundable.
|
